Managing bookings as a club
All bookings are managed through the Club Portal at matchletic.co.uk/portal.
Viewing bookings
Go to Club Portal → Bookings to see today's bookings, upcoming bookings (next 30 days), past bookings with revenue, and cancelled bookings.
Cancelling a booking
If you need to cancel (e.g. maintenance or closure):
- Find the booking
- Tap Cancel booking
- Enter the reason and confirm
The player is notified immediately and refunded in full. Club-initiated cancellations always receive full refunds.
Blocking court time
Go to Club Portal → Courts → [Court name] → Block time to block out maintenance windows or private events.
Disputes
If a player raises a dispute, our team will contact you directly. We aim to resolve all disputes within 2 business days.